Dear Customers,
We would like to inform you that there may be delays in shipping due to temporary circumstances.

If you need your order by a specific date (e.g., for a gift or a special occasion), please allow extra time for delivery. We are working hard to ship your orders as quickly as possible.

📦 Shipping Policy

Welcome to our store! Below you’ll find everything you need to know about how we handle shipping, delivery times, restrictions, and guarantees.

🌍 Where We Ship

We currently ship to over 70 countries, including:

• United States

• Canada

• United Kingdom

• All EU countries

• South Korea, Japan

• Australia, New Zealand

• Southeast Asia

• South America and more

If your country is available at checkout — we can deliver to you!

🚚 Delivery Times

Region

Estimated Delivery Time

United States: 8–15 business days

United Kingdom: 5–8 business days

Europe (EU): 5–10 business days

Asia: 5–10 business days

South America: 10–25 business days

Middle East: 8–12 business days

Australia / NZ: 5–10 business days

Processing time: 1–2 business days

Delays may occur due to customs, holidays, or local issues.

💰 Shipping Rates

Shipping costs are calculated at checkout based on your order’s total weight and destination.

All shipping fees already include:

• ✅ Shipping per kg

• ✅ Registration / Tracking number

• ✅ Packaging & fulfillment

• ✅ Customs clearance (where applicable)

🧾 Taxes & Duties

All international shipments may be subject to import duties, VAT, and local taxes based on your country’s regulations.

• These charges are not included in our prices or shipping fees.

• Buyers are fully responsible for any customs duties or taxes charged upon delivery.

• We are not responsible for delays caused by customs clearance.

🔁 Returns & Reshipping

• Returns are not accepted

• If a package is returned due to incorrect or incomplete address:

 — Reshipping is available within 14 days

 — Reshipping fees apply (from $6.25 to $9.38 depending on country)

 — If no response in 14 days, the parcel will be destroyed

✅ Delivery Guarantee & Compensation

• All packages are insured

• If your package is lost, we offer compensation:

 — Up to $62.50 per order

 — Claims must be submitted within 60 days

 — No refunds for damaged packaging or if tracking shows “Delivered”

📦 Pre-Orders

If an item is labeled as Pre-Order, please note:

• It will ship once it becomes available, according to the estimated date shown on the product page.

• Pre-orders may take longer to fulfill than regular items.

• If your order contains both in-stock and pre-order items, they may be shipped separately.

We’ll keep you updated via email if anything changes regarding the release or shipping schedule.

🔍 How to Track Your Order

You’ll receive a tracking number via email once your order ships.

You can track your package on:

• 🌐 www.17track.net

• USA: fedex.com, aftership.com

• Brazil: correios.com.br

• EU & others: local postal service tracking links may apply

ℹ️ Additional Notes

• Declared product names must be specific (e.g., “Phone Charm” instead of “Accessories”)

• Some countries require full recipient names and/or ID numbers

• If you’re unsure about customs rules in your country, feel free to contact us support@eviekinie.com before placing your order

Thank you for shopping with us! 💖

We’re here to make your international delivery smooth, safe, and reliable. ✈️